FAQ
How many pairs am I allowed to order?
You are allowed to order as many pairs as you need or want.
How do I know if you received my order?
An order confirmation e-mail will be sent to Kankura Golf and customer immediately after the purchase containing an order summary and number.
What if I forgot my password?
To recover your password/username, please go to "Login" and click "Forgot password?". Fill the required fields and your password will be sent to your e-mail account. We would like to remind you, however, that a registration or log in is not necessarily required to make a purchase.
Who do I contact for support?
You can contact us by e-mail to helpdesk@kankuragolf.com
Can I get products shipped out on a Saturday or Sunday?
You can order 24/7 but we only ship products from Monday to Friday. However, we will make every effort to ship your order as quickly as possible.
How long will it take to get my order?
Delivery depends on many conditions. However, our commitment with our customers is to have a fast and an effective delivery service. Standard transit days are 1-2 days for Portugal and Spain, 2-5 days for Europe and 5-7 days to the rest of the world.
Do I need to register before I can order?
No, you do not. Our website allows you to order as a guest, which means customers can add articles to the cart immediately and only fulfill the necessary data at last step, without creating any registration.
Can I request samples online?
No, you can´t. For more information about this issue, please contact us through following: info@kankuragolf.com
Do you have a warranty on your products?
Please check "Guarantees and Post-Sale Services" in Terms and Conditions for more information on this issue.
Are Kankura Golf shoes waterproof?
Kankura Golf shoes are designed and produced to resist water in a golf match scenario. We advise not to use them in any other rainy circumstances as they are not waterproof street shoes and the waterproof performance can therefore be affected.
What size should I order?
Kankura Golf shoes are manufactured in European sizes (UK). To make sure the customer selects the correct size, we provide size charts in UK, EU, US ank KOR sizes in every product page.
What are the most appropriate shoes for my fitting?
In both men and women collections, we have wider and thinner fittings. For instance, if you are a man and you have a wider fitting, we would suggest you to purchase a DRIVE or CHALLENGE shoe. For thinner feet, we have SCOTTSDALE model.
In the ladies’ case, for wider fitting we advise MASTER LADY and FLORIDA for narrower feet. (More classic shape)
How can I return my order?
Go to our website and choose “Want to return an order?”.
Enter your order number and email address to start.
Follow the instructions and select the items you want to return and tell us why.
Once your request is approved, you will get a confirmation email with shipping guidelines
To make sure the article you want to return fulfills the criteria, take a look at our return policy at “Orders/Returns”.
What if I have a problem with an order I've received?
If you have a problem of any kind, you can contact us through helpdesk@kankuragolf.com explaining the details/nature of it.
What are your shipping costs?
The costs of shipping depend on the location of the delivery. For Portugal and Spain, the shipping costs are 10€. For customers in the EU 20€ and for the rest of the world the shipping costs are 50€. However, on orders above 150€, shipping is free worldwide.
Can I return/exchange the shoes for free?
Yes, returns are free, and you will receive the full refund for your purchase. To make sure the article you want to return fulfills the criteria, take a look at our return policy at “Orders/Returns”.